Billing Policy


Effective Date: May 28, 2025

Business Name: Thermomiix
Website: https://thermomiix.com
Contact Email: contact@thermomiix.com
Phone: +44 531 654 2318

At Thermomiix, we are dedicated to ensuring that your billing experience is safe, secure, and transparent.
This Billing Policy outlines how we process payments, handle refunds, and address billing-related concerns.

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)

  • PayPal

All payments are securely processed through trusted third-party payment gateways.
Your payment information is never stored on our servers.

Currency

All prices and transactions on our website are conducted in British Pounds (£ GBP).

Payment Timing

  • Full payment is required at the time of purchase.

  • Orders will remain on hold until payment is successfully processed and verified.

Invoices & Receipts

After your purchase, you’ll receive a confirmation email containing your order details and payment receipt.

If you need a commercial invoice, please contact us at contact@thermomiix.com and include your order number.

Unsuccessful or Rejected Transactions

If your payment fails:

  1. Verify that your billing information is correct.

  2. Try a different payment method (PayPal or another card).

  3. Contact your bank or card issuer to ensure there are no holds or restrictions.

If the issue persists, please reach out to us for assistance.

Billing Disputes

If you believe a charge was made in error, please contact us within 7 days of the transaction.
We’ll review the matter and take appropriate action promptly.

Taxes

  • Taxes are not calculated on postage and handling.

  • We maintain a no hidden fees policy — all prices are clearly displayed at checkout.

Contact Us

If you have any questions about billing or payments, please contact us:

📧 Email: contact@thermomiix.com
📞 Phone: +44 531 654 2318
📍 Address: 51 Albion Rd, Bradford BD10 9QE, United Kingdom