Warranty Policy


Effective Date: May 28, 2025.

Business Name: Thermomiix
Website: https://thermomiix.com
Email: contact@thermomiix.com
Phone: +44 531 654 2318

At Thermomiix, we stand behind the quality of our products and are committed to ensuring your satisfaction.
While we do not offer a manufacturer’s warranty, we provide our own guarantee of quality to make sure you always receive the best.

Limited Warranty Coverage

Our 30-day limited warranty, effective from the date of delivery, covers the following:

  • Faulty workmanship or materials

  • Major product damage not caused by the customer

If your product arrives with a defect under normal use, we will:

  • Replace it with an identical or equivalent product, or

  • Offer a store credit or full refund if a replacement is not available

What’s Not Covered

This warranty does not cover the following:

  • Normal wear and tear

  • Damage caused by misuse, abuse, improper washing, or alteration

  • Size or fit issues (sizes are based on the provided size chart)

  • Claims made after 30 days from the date of purchase

How to File a Warranty Claim

If you believe your item is covered by this warranty, please contact us within 30 days of delivery.

Send an email to contact@thermomiix.com including:

  • Your order number

  • A description of the issue

  • Photos of the product showing the problem

Our team will review your claim and respond within 2–3 business days.

Resolution

If your claim is approved, we will:

  • Exchange the item (subject to stock availability), or

  • Refund the full amount to your original payment method

Return shipping costs will be covered by us if the issue is verified under warranty.

Contact Information

If you have questions or concerns regarding this Warranty Policy, please reach out to us:

📧 Email: contact@thermomiix.com
📞 Phone: +44 531 654 2318
📍 Address: 51 Albion Rd, Bradford BD10 9QE, United Kingdom