Billing Terms and Conditions


Business Name: Thermomiix
Website: https://thermomiix.com
Email: contact@thermomiix.com
Phone: +44 531 654 2318
Location: 51 Albion Rd, Bradford BD10 9QE, United Kingdom

The Billing Terms and Conditions apply to all purchases made on thermomiix.com.
By placing an order on our website, you agree to the following terms.

Payment Methods

We accept the following secure payment methods:

  • Visa, Mastercard, and American Express (credit and debit cards — including CVV and cardholder’s name)

  • PayPal

All transactions are processed securely through trusted third-party payment gateways.
No credit card details are stored on our servers.

Orders are typically processed for shipping within 1–2 business days, ensuring you receive your order as soon as possible.

Billing Currency

All payments are processed in British Pounds Sterling (£ GBP).
If you are purchasing from outside the UK, your bank or payment provider may apply a currency conversion fee.

Payment Terms

  • Full payment is required at the time of purchase.

  • We are not responsible for packages once they have been delivered to your mailbox or left at your shipping address.

  • Upon successful payment, you will receive a confirmation email with your order and billing details.

Invoicing

A sales receipt will be automatically emailed to you once the transaction is completed.
If you require a formal invoice for your records, please email us at contact@thermomiix.com with your order number and the reason for your request.

Failed Transactions

If your payment is declined or unsuccessful:

  1. Verify that your billing details are correct.

  2. Try another payment method (PayPal or another card).

  3. Contact your bank or card provider for clarification.

If the problem persists, please reach out to us at contact@thermomiix.com for assistance.

Taxes & Duties

  • All prices shown include UK VAT, where applicable.

  • International buyers are responsible for any customs duties or import taxes in their country.

Fraud Protection

To protect both our customers and our business, we may:

  • Cancel or place on hold any order that receives a suspicious fraud score.

  • Request additional verification or identification from the cardholder if necessary.

Disputes & Chargebacks

If you experience any issues with your order or billing, please contact us before filing a dispute or chargeback.
We are committed to resolving any problems quickly and providing the best products and customer service possible.

Contact Us

If you have any billing questions, please reach out to us:

📧 Email: contact@thermomiix.com
📞 Phone: +44 531 654 2318
📍 Address: 51 Albion Rd, Bradford BD10 9QE, United Kingdom